Support

Shipping 

• Free Shipping: Available throughout the USA, excluding Alaska, Hawaii, and Puerto Rico.
• Shipping Times: Packages are expected to arrive within 3-7 days of placing the order.

Cancellation Policy
Your order was shipped the same day it was placed. Once an order is submitted, it cannot be canceled or modified. Please review your order carefully before finalizing it. Thank you for your understanding

Return Policy 

Unopened Packages

• Return Window: May be returned within 3 days of receipt.
• Condition: Must be in original, unopened condition.
• Shipping Costs: Customers are responsible for shipping costs, estimated at 5-10% of the product price.
• Process: Contact customer service at lushlove.us@gmail.com within 24 hours of receipt to arrange the return.

Used Packages

• Final Sale: All purchases are final. Review your order carefully before placing it.
• No Returns or Exchanges: Due to the intimate nature of our products, returns or exchanges are not accepted for used items.

Unused Defective Items

• We uphold high-quality standards by inspecting, testing, and photographing each order before it leaves our facility. If you find any discrepancies or damage upon receipt, please do not use the product. Contact customer service at lushlove.us@gmail.com within 24 hours.

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